Casinobet Casino Privacy Policy

Information We Collect

When you set up an account, we collect personal information such as your name, email address, phone number, date of birth, and home address. We also record payment details, transaction history, and your gameplay activity to handle your requests and keep our records up to date.

We automatically gather technical information including your IP address, browser type, device details, and how you use the website. This helps us enhance our services and identify possible security concerns.

How We Use Your Information

We use your personal data to confirm your identity, process payments, and offer customer support. This information also assists us in meeting legal obligations and helping to prevent fraud or money laundering.

We may provide you with account updates, promotional offers, and service announcements. You can opt out of marketing communications at any time via your account settings or email preferences.

Your gameplay data enables us to enhance our platform and tailor your experience. We review usage trends to suggest games and features that may be of interest to you.

Data Security

We safeguard your information with industry-standard encryption protocols, such as TLS 1.2 or above. All sensitive data is securely encrypted both when transmitted and while stored.

Our systems are routinely checked and updated to maintain security. Access to personal information is limited to authorised staff, all of whom are required to uphold strict confidentiality.

We keep a close watch on our platform at all times to spot any suspicious behaviour or unauthorised access attempts. Should a security issue arise, we will inform any users affected as soon as possible.

Data Sharing

We do not sell or rent your personal details to third parties. We only share information when it is required to deliver our services or to meet legal requirements.

We partner with reliable payment providers to ensure your transactions are processed securely. These partners only access the information necessary to carry out their services.

Government authorities may request user data as part of legal investigations. We respond to valid legal requests while ensuring your rights are safeguarded as much as possible.

Your Rights

You can access, update, or remove your personal information at any time. Please get in touch with our support team if you wish to exercise these rights.

You may request a copy of all personal data we hold about you. We will supply this information in an accessible format within 30 days.

You have the right to object to specific data processing activities or ask us to limit how your information is used. We will respect these requests unless there are valid reasons for us to continue processing.

If you decide to close your account, your personal information will be removed once all outstanding transactions are settled and any necessary records have been kept in line with regulatory retention guidelines.

Cookies and Tracking

We use cookies to remember your preferences, keep your session active, and analyse how the website is performing. Essential cookies are needed for the site to work correctly.

Analytics cookies allow us to see how visitors interact with our platform. This helps us make improvements to navigation and features.

You can adjust your cookie preferences via your browser settings. Please be aware that turning off certain cookies may impact how the site works.

Third-Party Services

We use third-party analytics and marketing tools to enhance our services. These providers manage their own privacy policies.

Our website may include links to external sites. We are not responsible for the privacy practices of these third-party websites.

Data Retention

We keep your personal information for as long as your account is active. Once you close your account, we retain some records to meet legal and regulatory obligations.

Transaction records are retained for seven years in line with anti-money laundering guidelines. Your gaming history is preserved in accordance with licensing obligations.

International Transfers

Your data may be transferred to servers outside your country of residence. We have suitable measures in place to safeguard your information during these transfers.

We adhere to relevant data protection laws, no matter where your information is handled.

Children's Privacy

Our services are designed for those aged 18 and over. We do not knowingly collect personal information from anyone under the age of 18.

If we find that a person under the age of 18 has supplied personal information, we will promptly remove it and close the account.

Changes to This Policy

We may review and update this Privacy Policy from time to time to reflect any changes in our practices or relevant requirements. If there are significant updates, we will let you know by email or through an announcement on our website.

The date of the most recent update can be found at the top of this policy. We recommend checking it from time to time to stay up to date with how your information is safeguarded.